Refund Policy

Last updated: 26 September 2026 · YM PropertyPath · P.O. Box 180544, Kampala, Uganda

This Refund Policy explains when PropertyPath charges may be returned, reversed, or re-credited. It forms part of our Terms of Service. Payment rails may add network fees or settlement delays outside our control.

1. Scope

This policy covers PropertyPath-owned charges:

Co-living bookings — nightly, weekly, monthly and semester stays in buildings we operate, including deposits and instalment payments
SaaS subscriptions (Starter, Professional, Business)
Featured listings and advertising add-ons
AI and software add-ons
Unused prepaid AI credit packs that have not been consumed

PropertyPath does not collect third-party landlord rent, deposits held for other landlords, or contractor funds. We cannot refund money paid entirely off-platform between those parties, or rent paid to a landlord who uses our software — contact your landlord directly.

2. General principles

Completed digital products: Fees for services already fully delivered (e.g. featured placement days already run, consumed AI credits) are generally non-refundable.
Provider rails: Refunds to MoMo, Airtel Money, Visa/Mastercard, or bank may take 1–14 business days after we initiate them, depending on the provider.
Currency: Refunds are made in UGX (or the currency of the original charge) to the original payment method where the rail supports it.
Fraud & abuse: We may refuse or reverse refunds where we reasonably suspect fraud, chargeback abuse, or Terms violations.

3. Co-living booking refunds

When you book a stay in a PropertyPath-operated building, your payment goes directly to us through Pesapal.

Cancelled by PropertyPath (e.g. building issue, overbooking): full refund of amounts paid, including any deposit.
Cancelled by you before check-in: refund terms are shown before you pay and depend on the rate booked. Flexible rates are refundable up to the stated deadline; non-refundable discounted rates are clearly marked at checkout.
After check-in: stays already consumed are non-refundable. Unused future nights/instalments may be refunded or credited at our discretion, minus any fees disclosed at booking.
Instalment plans: if you cancel, only the instalments already paid are considered for refund under the rules above; future scheduled instalments are cancelled, not charged.
Deposits: refundable deposits are returned within 15 days after checkout and inspection, minus documented damage or unpaid charges.

4. Subscriptions, featured listings & advertising

Unused paid plan period: You may cancel future renewals anytime. Partial-period refunds for SaaS plans are discretionary within the first 7 days of a new paid period if you have not used premium features in a material way.
Featured listings / homepage / ad boosts: Once the campaign has started and impressions/placement have begun, fees are non-refundable. If the campaign never started due to our error, we re-credit your account or re-run the campaign.
AI credit packs: Unused credits may be retained on the account; cash refund of purchased AI packs is not offered after delivery of credits to the account, except for clear billing error.

5. How to request a refund

For bookings: reply to your booking confirmation email or contact us via the contact page. For subscriptions: open your dashboard → Billing, or email operations@property-path.com.
Include: account email, transaction reference / booking ID, amount, date, reason, and screenshots if useful.
We aim to acknowledge within 2 business days and decide standard cases within 7 business days.

Chargebacks filed with your bank or MoMo provider without first contacting us may delay resolution.

6. Non-refundable situations (summary)

Stays already consumed, and non-refundable rates clearly marked at checkout
Featured/ad campaigns that already ran
Consumed AI credits
Off-platform payments never received by PropertyPath
Rent or deposits paid to third-party landlords (contact your landlord)
Taxes, third-party network fees, and FX spreads charged by payment partners

7. Changes

We may update this policy; the “Last updated” date will change. Material changes affecting active paid subscriptions will be notified in-app or by email where required.

8. Contact

Operations / refunds: operations@property-path.com
Legal: same inbox with subject “Legal – Refunds”
Address: YM PropertyPath, P.O. Box 180544, Kampala, Uganda