Terms of Service

Last updated: 23 July 2026 · YM PropertyPath · P.O. Box 180544, Kampala, Uganda

1. Platform role

PropertyPath provides software tools to list, discover, rent, buy, invest in, and manage real estate. We are a technology intermediary, not a landlord, seller, bank, insurer, or tax authority, unless a separate written agreement says otherwise.

2. Accounts & eligibility

You must provide accurate registration details and keep your phone/OTP credentials secure. Demo OTP environments are for testing only. You are responsible for activity under your account.

3. Listings & verification

Users who list property represent that they have authority to do so. Verified badges indicate checks completed on the platform (ownership documents, identity, GPS, photos, legal compliance signals) but do not guarantee title perfection. Always conduct independent due diligence.

4. Rental OS features

Applications, screening, e-leases, inspections, viewings, maintenance, and contractor marketplace tools are provided “as available”. Screening and AI risk scores are decision-support tools, not guarantees of tenant behaviour or fraud-free outcomes.

5. Payments, wallet & escrow

Where rent is collected through PropertyPath escrow: funds are held until admin release (target 72 hours). Landlord rent collection: platform fee typically 10% (net 90% to landlord). Agent rent collection: platform fee typically 3% (net 97% to agent). Rejected holds refund gross rent to the tenant wallet.

Listing is free for landlords and agents. Access to buyer or tenant contact details may require an AI-priced lead unlock fee based on property value, capped at UGX 120,000. Co-living uses a separate placement fee schedule and is excluded from lead unlock. Sale escrow applies to marketplace products; land and houses use the lead model.

Gateway fees (Mobile Money, cards, bank) may be charged by payment providers separately from platform fees.

5A. Additional payment terms

Wallets may be funded via Mobile Money, bank, card (Visa/Mastercard where enabled), or other rails. Rent escrow holds tenant funds for admin review (platform fee model as disclosed in-product). Sale escrow releases to sellers only after ownership-transfer proof is recorded. Provider fees and network delays may apply.

Refunds: When and how funds are returned (escrow reject, placement fees, marketplace jobs, subscriptions, deposits, PPP) are governed by our separate Refund Policy, which forms part of these Terms.

6. Contractor marketplace & Services

Jobs may be AI-quoted and auto-matched via PropertyPath Services. Contractor quotes are for labour only unless a quote expressly includes materials; the person who posts the job is responsible for purchasing materials separately. Pricing includes a platform commission (typically 10% on marketplace labour amounts). Escrow release to contractors is targeted within 72 hours after confirmed completion. Lead fees (UGX 5,000–20,000), featured contractor placements ($30–$200/month, shown in your selected display currency), and developer featured projects ($100/month) may apply as disclosed in-product.

Independent contractors: All service providers, tradespeople, and contractors using PropertyPath are independent businesses — not employees, agents, or joint ventures of PropertyPath. They are solely responsible for their own government taxes, trade licences, insurance, and professional compliance. PropertyPath is a technology marketplace only. Workmanship disputes are primarily between the hiring party and the contractor, with platform mediation tools as available.

Agents: Property agents, brokers, and property managers often represent landlords and may not own listed units. Without confirming legal agency documents, some agent accounts may be treated as independent-contractor agents until verification is complete.

Leases: Digital agreements cover long-term residential, coliving, short-stay, vacation, and commercial use. Signed copies are retained in landlord/agent and tenant (or guest) portals.

7. Taxes (critical for landlords)

Landlords and property owners remain solely responsible for all taxes arising from their property and rental income, including URA rental income tax, local property rates, stamp duty, VAT where applicable, and taxes on disposal. PropertyPath does not become your tax agent by hosting listings or collecting rent via escrow. Any “pay from rent” preference is a convenience election only and does not transfer legal liability to PropertyPath.

8. AI features

PathAI match, price prediction, investment suggestions, marketing copy, and CRM replies are automated estimates for information only—not legal, tax, or licensed financial advice.

9. Prohibited use

No fraud, money laundering, unlawful discrimination, scraped bulk data abuse, or posting illegal content. We may suspend accounts that fail KYC or violate these Terms.

10. Limitation of liability

To the fullest extent permitted by Ugandan law, PropertyPath is not liable for off-platform payments, title defects, tenant/landlord disputes, contractor quality, or tax assessments against users. Platform liability for direct damages is limited to fees you paid us in the three months before the claim.

11. Governing law

These Terms are governed by the laws of Uganda. Disputes should first be raised to support; unresolved matters may proceed in courts of competent jurisdiction in Kampala.

12. Contact

Legal: operations@property-path.com · Support via in-app notifications and published social channels.