Safety & support
PropertyPath is a technology platform. We help people list, match, pay, and manage property, we are not the landlord or roommate. This page explains verification, what to do if something goes wrong, and how support responds.
If you are in immediate danger, call 999 or 112 (Uganda Police / emergency) first. Then notify PropertyPath when safe: operations@property-path.com.
PropertyPath Verified
Our platform trust standard. Badges only appear after the matching checks are completed (or marked N/A). This is not the same as a Google rating.
Listing verification layers
- ✓ Owner/agent identity verified — email OTP + government ID (e.g. NIN) where requested
- ✓ Property location verified — map/GPS and address consistency checks
- ✓ Listing information reviewed — price, beds, type, description moderated
- ✓ Photos reviewed — minimum quality and relevance before go-live
- ✓ Ownership/document checks where applicable (title/authority packs)
- ✓ Availability confirmed where applicable
- Last verified date shown on the property page when available
People & co-living
- Employment / student verified — payslip, employer letter, or student ID (optional tiers)
- Host verified — ownership or management authority documents
- Background checked — screening signals and references where the user opts in; not a police clearance substitute
- Previous roommate rating — in-platform ratings only (not external social media)
Google Reputation (separate)
Where a business opts in, we may show Google Rating and review counts via the official Google Places API with Source: Google attribution. We do not scrape Google Maps, do not copy Google’s review database into PropertyPath as our own reviews, and never call Google reviews “PropertyPath Verified Reviews”.
Verification improves trust; it does not eliminate risk. Always meet in public for first viewings, and never send money off-platform for a booking.
Support response times (target)
| Issue type | First response | Channel |
|---|---|---|
| Safety / harassment | Within 4 business hours | Email + phone escalation |
| Booking / payment dispute | Within 1 business day | Admin queue + email |
| Co-living mediation | Within 1 business day | Support ticket |
| General help | Within 2 business days | Help Centre / contact |
Business hours: Mon–Fri 08:00–18:00 EAT (urgent safety monitored more closely).
Roommate conflict & mediation
- Document the issue (photos, dates, messages).
- Submit an incident report below or email operations.
- Support contacts both parties and proposes a mediation step (house rules reminder, temporary separation plan, or match failure path).
- If a refund applies, it follows the Refund Policy.
If a match fails
Either party may request re-match. Stays already consumed are non-refundable; unused future nights may be refunded or credited — see the refund policy. Deposits are returned after checkout and inspection.
Incident report
For non-emergency issues. We log status and follow up by email/phone.
House rules template (co-living)
- Quiet hours (example 22:00–07:00) agreed by all roommates
- Guest policy and overnight stays
- Shared bathroom / kitchen cleanliness
- Utilities payment split and due dates
- No illegal activity; respect cultural and religious practices of housemates
Privacy of matching data
Compatibility answers are used to suggest roommates and improve match quality. They are processed under our Privacy Policy and Uganda Data Protection principles. You can request correction or deletion via support.